Every project follows the same underlying pattern: understand people deeply, define the real problem, explore solutions, test them with real users, and keep iterating. My clinical research background gives me the undertsanding that this is not a framework to check off, but a genuinely important process to follow.
Millions of people use Recreation.gov to book campsites, but confusing search and navigation creates a potentially frustrating and confusing user experience. A full UX redesign of the discovery experience.
